Responsible Gambling

We take responsible gambling seriously at Casinozer. Keeping play safe and controlled for everyone is a core part of how we operate, and we provide clear tools and guidance so players can manage their activity, stay within personal limits, and get help if gambling stops being fun.

Our approach to player protection

We focus on practical measures to protect players and promote balanced play. That means offering easy-to-use account controls, prompt support, and clear information about how to manage time and spending. We encourage players to treat gambling as entertainment only and to make choices that fit their personal budget and lifestyle.

Activity-control tools

Players can manage their account directly through settings or by contacting our support team. Available tools include deposit limits, loss limits, session reminders, reality checks, temporary time-outs, and full self-exclusion. These options are designed to be simple to enable, change, or remove according to a player’s needs.

Deposit and loss limits

Set daily, weekly, or monthly deposit limits to control how much money enters your account. Loss limits help cap net losses over a chosen period. Limits can be adjusted through account settings but may be subject to cooling-off periods to prevent impulsive changes.

Time limits and session controls

Session reminders and reality checks notify you when you have been playing for a preset time. You can also set automatic session time-outs or request temporary breaks to step away from play for a few hours or days.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available for set periods or permanently. During self-exclusion your access to the account will be restricted and promotional contact will be paused. To enable or end self-exclusion, follow the account settings or contact support for assistance.

Recognizing signs of problematic behaviour

Look out for changes such as spending more than intended, playing to recover losses, difficulty sticking to limits, neglecting work or family, or using gambling as a way to cope with stress. Noticing these signs early makes it easier to take effective steps to regain control.

Tips for keeping play under control

Set a clear budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks, avoid chasing losses, and only gamble with money you can afford to lose. Share your goals with a trusted friend or set reminders to help maintain discipline.

Professional help and support

If gambling is causing harm, reach out for support. You can contact provincial gambling support services, local health providers, or organisations such as Gamblers Anonymous for confidential help. For questions about our tools or to request immediate account restrictions, email [email protected]. We are here to help you stay in control.