Privacy Policy

This Privacy Policy explains how Casinozer collects, uses, stores, and protects the personal information you provide when you register, play, place bets, or otherwise interact with our services in Canada. We respect your privacy and aim to keep information handling clear and practical. This page describes the types of data we collect, why we collect it, and how you can manage your information.

Types of data we collect

We collect data necessary to operate your account, support transactions, and comply with legal and security obligations. Data falls into three main categories: personal data, technical data, and transactional data.

Personal data

Personal data includes name, date of birth, email address, telephone number, mailing address, and government-issued ID when required for verification. We also collect payment details you provide for deposits and withdrawals, and any communications you send to our support team.

Technical data

Technical data covers device information, IP address, browser and operating system, cookies, and usage data such as pages viewed, search queries, and session duration. This information helps us maintain the service and improve security and performance.

Transactional data

Transactional data includes deposit and withdrawal records, game and bet history, bonuses and balance movements, and any information needed to process payments and resolve disputes.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, detect fraud, comply with regulatory obligations, and provide customer support. Transactional data is used to record your activity, calculate balances, and carry out financial reporting. We may also use aggregated, non-identifying data for analytics and service improvements.

Data protection practices

We store information on secure servers and use industry-standard safeguards such as encryption, access controls, and monitoring to protect against unauthorized access and disclosure. Only authorised personnel and third-party service providers with a need to access data can do so. We retain personal information no longer than necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to operate the site, remember preferences, analyse usage, and support personalised features. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

Residents in Canada have rights to access, correct, or request deletion of their personal information, subject to legal and operational limitations. You may also object to or restrict certain processing, and request a copy of personal data in a commonly used format.

Access, correction, and deletion of data

To access, correct, or request deletion of your data, contact our support team via [email protected]. We will respond to verifiable requests and may require identity verification to protect account security. Note that some data may be retained to meet legal, tax, or security requirements.

Information sharing and third parties

We may share personal information with payment processors, identity verification providers, fraud prevention services, and other trusted partners who perform services on our behalf. We require these partners to protect your data and use it only for authorised purposes. We do not sell personal information to third parties.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy on our site and, where appropriate, by other communication channels. Continued use of our services after changes indicates acceptance of the revised policy.