Terms and Conditions

This page sets out the terms and conditions that govern your use of Casinozer. It explains the relationship between us and our users, and describes the basic rules we apply to accounts, play, promotions, payments, disputes and updates. By creating an account and using our services you agree to these terms and any additional rules published on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and password. Keep your login details secure and notify us immediately if you suspect unauthorised access. We allow one account per person unless otherwise stated. Providing accurate, up-to-date personal information is a condition of account use. We may require identity verification documentation before allowing withdrawals or in other cases where checks are necessary.

We may temporarily restrict, suspend or close accounts where we suspect fraud, abuse, money laundering or breaches of these terms. Responsible gambling tools are available in your account - you can set deposit limits, take time-outs and request self-exclusion at any time.

Eligibility requirements

To open an account you must meet the age and jurisdiction requirements applicable where you live. You must not access our services from locations where online gambling is prohibited. If we determine that you are not eligible to use the platform we will close your account and return any verified funds in line with these terms.

Acceptable platform use

Use the site only for lawful, personal gambling activity. Prohibited behaviour includes creating multiple accounts to gain an unfair advantage, using bots or automated systems, chargeback abuse, collusion with other players, and attempts to manipulate games or promotions. Any activity that risks the integrity of the platform may lead to account closure and forfeiture of funds.

General bonus and promotion rules

All promotions and bonuses are subject to specific terms shown on the relevant promotion page. Promotional offers may require opt-in, have wagering conditions, maximum cash-out limits and game-weighting rules. We reserve the right to change, cancel or withdraw any promotion and to refuse or reclaim bonus funds where we reasonably suspect abuse or non-compliance with promotional terms.

Deposits and withdrawals

Payment methods, minimums, maximums and processing times vary by method and may change. We may require proof of payment method ownership and additional identification before processing withdrawals. Withdrawals are subject to verification checks and any applicable limits; processing times depend on the chosen method and third-party providers. We do not control fees imposed by banks or payment services.

Dispute resolution

If you have a question or dispute, contact our support team at [email protected] with relevant account details and documentation. We aim to investigate and respond promptly. If we are unable to resolve the matter internally, any further action will be governed by these terms and the applicable law in the user’s jurisdiction.

Updates to these terms and conditions

We may update these terms from time to time. Material changes will be notified through the site or to your registered email. Continued use of your account after changes are published constitutes acceptance of the revised terms. We may also change, limit or discontinue features or services where necessary to comply with law or to protect users and the platform.